Turnaround Time (TAT):
We are still a handmade, small-batch business, and each product is created with care by one woman — me! This means that your order is not pulled from a warehouse but made fresh to order.

Our current TAT is:

• Small Orders: Up to 2 weeks

• Bulk Size Orders: 2–3 weeks

• Holiday Season: Please allow additional time during busy holiday months (mid-September through January) as shipping and production times may vary.

Naturally Nixon LLC ships Monday through Friday using United States Postal Service (USPS) and may ship on Saturdays during high volume periods (such as holidays). We do not ship products like whipped soaps, oils, or butters late in the week if there’s a risk they could melt or burst while sitting in a post office over the weekend.

While we aim to meet the above turnaround times, please understand that handmade production, unexpected supply delays, or high seasonal demand can sometimes extend these windows. If your order will be late, we will contact you via email.

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Accepted Payment Methods:
We currently accept:

• Wix Payments

• Square Invoices

• Venmo (@NaturallyNixon)

Note: We no longer accept PayPal due to repeated issues with their dispute process in the past.

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Cancellation Policy:
Due to the nature of our handmade, small-batch production, there are no cancellations past 12 hours after placing your order.

• Within 12 hours: Full refund (minus any non-refundable processing fees).

• After 12 hours: No cancellations or refunds will be issued.

All cancellation requests must be emailed to realhaircare4realfamilies@gmail.com. Messages via social media will not be accepted.

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Chargebacks:
If you are unsatisfied with your order for any reason, email realhaircare4realfamilies@gmail.com within 1–3 business days of receiving your package.
Failure to contact us before filing a claim or chargeback will result in a permanent ban from future orders.

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Damaged, Lost, or Stolen Packages:
Naturally Nixon LLC is not responsible for packages once they are scanned by USPS. If your package is lost, damaged, or stolen, you must open a claim directly with USPS. You may also email us so we can assist you with your claim.

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USPS Contact:
usps.force.com/emailus/s/
1-800-275-8777

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Refunds:
We do not provide refunds unless the error is ours (e.g., incorrect product or size sent). Please do not file a claim through your bank or payment provider without contacting us first — this can harm small businesses. We will always do our best to resolve the issue with you directly.

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Contact Information:

• Email: realhaircare4realfamilies@gmail.com

• Website: NaturallyNixon.com

• Facebook: facebook.com/naturallynixon

• Instagram: instagram.com/naturallynixon

• TikTok: tiktok.com/@naturallynixon

Thank you for supporting our small-batch, handmade business! Your patience and understanding allow us to keep crafting high-quality products with love and care.

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